FAQ Long-Distance

General questions

If the weight of the household goods will weight less than 700 lbs per every 100 cubic feet (of trailer space), the billing process will automatically be adjusted to the calculation of 700 lbs per every 100 cubic feet.
Example #1: 1400 lbs occupying 300 cubic feet will be billed as 2100 lbs (300 cbf x 700 lbs per every 100 cbf).
Example #2: 2000 lbs occupying 100 cubic feet will be billed as 2000 lbs due to the low amount of occupied space.

We ask that all cases be made by writing to our email at claims@miraclemovers.ca within seven days after your things are brought to you. Download our Claims Policy and Claim instructions.

Yes, we do. The cost of transporting will be based on the model and the distance between where you are going from and to. Remember though; your vehicle could be carried separately from your other items.

We work with roughly about eight to fourteen business days from the set moving date. Relocation across North American coasts may be up to twenty-one days.

Just in case the weather on the scheduled day is bad, (could be too much snow, heavy rains, strong winds,etc.), be prepared for a delay. If need be, our moving team will change the haul to the next day that is open. However, we do not offer discounts, refunds or reimbursement for such an event.

We do not relocate pets. We ask the client to do this for themselves or give them to a relative, or pet shelter to look after them temporarily. We can, however, move plants if it is very crucial, but we still prefer if you also moved them yourself. Our moving team will not be held accountable for any harm that comes to them during the haul.

As long as there is a party there who is charged with looking over the process, and allows our moving crew to access your belongings, it is not necessary for you to be there.

Miracle Movers give very feasibly priced boxing services, in the event you need them. We, however, request that you plan with us ahead of the relocation day so that we can come completely prepared. We will charge the time used to box up your belongings according to with our basic hourly rate.

It is up to you to take care of parking tickets and any downtime. Downtime could be because of traffic, waiting for an elevator, going through your items after we bring them and any other time spent waiting. You might also be required to pay for shuttle services just in case an area is a place where a sixty-eight feet trailer cannot get. We make all bills going with basic rates. The salespeople will be happy to give you the correct data.

If, for any reason, you need to reschedule your moving date, please contact us as soon as possible. The sooner you notify us, the easier it will be for us to accommodate your needs. If you cancel or reschedule your move within 7 days of the scheduled date, we will retain your deposit. If you cancel or reschedule the move with a notice greater than 7 days, we will retain 50% of your deposit.

We take cash, credit cards and money transferred via interact email. We do not, however, take personal or company cheques. In the case that you need an exception, run it through our office for approval before the moving day.

We add in the minimum preservation of your belongings into our liability insurance with no extra charge. The maximum culpability provided for by the basic insurance is got by multiplying the weight of your things by $0.60. Miracle Movers also gives valuation coverage, at an extra cost. Depending on valuation at the time your stuff was taken, the cost of your stuff will be reimbursed in full, or the amount it took to have it made if it cannot operate properly after the haul.

We operate under an industry average. However, we always try to keep it regularly updated. For a home with one bedroom, it weighs around four hundred and fifty to one thousand three hundred and fifty kilograms (roughly a thousand to three thousand pounds). A home with two bedrooms will be around one thousand three hundred and fifty kilograms to two thousand seven hundred kilos (almost between three thousand to six thousand pounds). One with three bedrooms will weigh roughly around two thousand seven hundred kilos and four thousand five hundred kilograms (roughly between six thousand and ten thousand pounds). Remember that these are only estimates and you will be charged according to the definite mass of your things.

The moving crew covers such items with moving blankets or/and shrink wrap which is all heavily padded and secured tightly to keep them protected.

Being prepared beforehand helps to cut costs during the move, especially if you also manage to get through things like boxing up on your own. If your query is if a fixed moving time costs less than an hourly rate, then no it does not.

For long distance hauls, the lowest we can go is four hundred and fifty kilograms, which is around a thousand pounds.

It is highly advantageous to book as early as you can. This is because it gives you a higher chance of getting dates that are favorable for you. We are mostly busy and fully booked between June and August.

Yes, we do. We collect and drop off all your belongings door-to-door.