FAQ Local Moves

Billing and payment questions

Extra costs apply for big appliances like freezers and dryers. If long treks and stairs are involved, the client will be charged additional costs. Miracle Movers can also charge its clients extra fees for transportation of exercise equipment like gym machines. Long treks are charged extra costs since the mover’s team members have to work for extra hours, which is not covered by the base hourly rate. Appliances that need extra care like glass tables, pianos, or mirrors are subject to additional charges. Additional rates for each instrument varies. Consider reviewing the company’s website to know the prices charged for each item.

Overtime hours comprise of ten consecutive working hours or any working hour past 9 PM. An overtime hour is subject to overtime fees. Overtime hours cannot exceed twelve hours.

There are unforeseeable circumstances that render it hard to fulfill the contract within the initial agreement. Such circumstances incorporate heavy rainfall, stormy snows, high winds, and so on. Whenever these contract-delaying factors happen, the mover will inform the client promptly. Further, a reschedule will be done. Note that the mover doesn’t provide refunds for discounts, or any compensation as a result of rescheduling.

Yes. The team is allowed breaks for lunch. Usually, the breaks last for fifteen minutes per two hours. The company gives a one thirty minutes break for working hours that are over four hours.

We are happy to reward the loyalty of our returning customers with a 10 per cent discount on our hourly rate, for a maximum total of $50.

The most common payment methods are cash and major credit cards. A client can visit the company’s offices to get the approval of their payment methods. Payments are always made during office hours.

The client is in charge of all parking tickets and downtime involved during the whole process. The mover should receive full payments before the truck is unloaded at the final destination. For assignments that are supposed to be completed after office closing hours, payments should be made at least half an hour before the office closes. Also, all the trucks are maintained in accordance with Canada Ecological Requirements, therefore a technical stop for a truck regeneration procedure may occur during the assignment. Up to 15 minutes of such stop is included into the standard hourly rate.

Customers Concerns for Local Moving Service

We, at Miracle Movers, are required by law to take all reasonable precautions to protect our workers from illness and injury. Due to Workers Compensation and employee safety issues, our movers must wear footwear at all times, to ensure toes are covered and ankle support. The risk of injury is very high when moving in their socks. If they drop something on their bare feet, movers can injure their foot, break a bone or lose their toe. For an extensive answer and professional elucidation of the issue over removing shoes while moving, please consult CAM’s webpage here.
Miracle Movers will bring 4 to 8 complimentary floor runners (depending on the size of the household) on the move day to protect your floors and carpets from dirt and damage. Shoe covers (booties) can be used as an extra defense against tracking water and dirt through your home. However, shoe covers are slippery and not safe for the moving process and increase the moving time by having the movers put them on every time they enter the house.

The company charges an extra fee, usually $15, for the transit between an initial pickup place and the final drop off location.

Travel time is the amount of time spent by the mover to transit between the pickup point, the final destination, and the company’s premises. The time does not involve the time taken to transit between the company’s premises to the pickup address.

Minimum time with Miracle Movers is 1 hour only. Over the minimum 1 hour of labour, we charge in increments of 30 minutes at half of your hourly rate. Exceptions apply however from 2-hour minimum time (for labour-only or one-item moves) to 3-hour minimum and up (for office and commercial moves).

The hourly rates are counted from the time the crew team arrives at the pickup zone, loading, transporting, and ends when the items are unloaded.

These items include explosives, weapons, flammables, and toxins. Movers can add extra items on this list depending on convenience.

Most movers are not licensed to transport pets. Thus, consider transporting pets in a different vehicle or put a pet under temporary care. Also, some crew members can be allergic to pets so consider alerting the company early enough in the presence of any pet in the household. Note that licensed pet movers will have extra fees for handling pets. They also have various regulations on which kind of pet material covered. Review their website to know their pricing and policies.

Valuables like flat screen television sets cannot be mounted or removed from walls by the mover. It is within the customer’s responsibility to bolt or unbolt objects from ceilings or walls.

It is the client’s responsibility to disconnect their machines before the arrival of the mover. This will also apply when connecting appliances in the new house. Alternatively, consider contracting an independent contractor or a supplier to connect or disconnect sensitive appliances.

Moving trucks are usually equipped with toolboxes. These kits contain various tools required for assembling and disassembling dresser mirrors, sofas, or pianos. However, this service is done at the mover’s mercy. We reserve the right to refuse assembly of furniture that was not taken apart by our movers. Their crew members are not specially trained to provide this kind of service. They may also not assemble or disassemble items on their new states, and items that are bound by liability issues such as gas systems and water beds. A client can get a list of the items covered on the company’s website.

Before the moving date, all the parties involved should be lightened up for the move. Kids, in particular, should be adequately prepared for the transitioning. Consider joint planning with the kids. Let them choose various themes and colors for the new rooms. Keep their toys close enough so that they should not be left behind. Consider making visits before the final relocation to familiarize with the new neighborhood and make new friends. Pay attention to every detail that your children suggest. In fact, tap into their passions while choosing the routes and styles for their new rooms. This tip will ensure that the transitioning process is not just a change of house, but a memorable adventure.

As a customer, be present before the journey begins. The mover’s agent must also be available. Your presence is significant since you have to confirm the items being transported. You are also needed to sign contract agreement forms at the start of the process. On the same note, you will sign a form at the end of the journey. This form stipulates that your supplies have been delivered in their original condition. In short, you need to be present physically or have a representative at the pickup and destination points.

There are sensitive materials that the mover will not take responsibility for loss or damage. Such materials include certificates, documents, passports, cheques, money, and so on. The client must remain in possession of the valuables throughout a transition process.

Perishable foods go bad quickly, and they need to be stored throughout. They need to be transported in freezers. Thus, the mover will not provide transport service for perishable foods as they cannot be stored safely on a truck.

Plants are usually prone to damages. It is advisable to organize a separate transport for your plants. You also need to be involved yourself due to extra care required when handling plants. Thus, a personal car can be the best fit when relocating plants.

To most people, time is an important factor in the moving process. The mover usually gives an estimated time of the journey during the original arrangements. Nevertheless, a need to adjust the time of transportation arise in various cases. For instance, radical weather changes or traffic can delay the expected arrival time. Usually, the delays take one hour during the mornings and three hours during the evenings during a traffic encounter.

Whenever there is a delay, the moving company will notify you immediately. The mover can compensate you based on how severe the delay is. The compensation rates usually increase after every half an hour.

You may cancel a relocation date due to personal reasons. If another time is rescheduled within three days of the canceled date, you will be required to make another security deposit. That is, there is no refunding option for your security deposit if you cancel the move for whatever reason. If you choose not to reschedule the process, or reschedule after three days, you will be required to start another new contract, with new deposits. Ensure that the mover is aware of the cancellation, to help in advising or organizing a subsequent move. We reserve the right to refuse and immediately cancel the move and retain the deposit in case of an unsanitary environment within the household assigned for the move-out or move in.

Various unavoidable factors can lead to rescheduling a moving date. In such cases, notify the mover as soon as possible. Informing the mover early enough will make them rearrange a prospective move. In most cases, you will retain the deposit made if another move will happen within three days of the canceled date. However, you may be required to pay a security deposit fee.

Movers are usually insured, and their website provides additional information on the insurance of items. This insurance covers the loss of any equipment that is caused by the negligence of the mover. The most common cover is the primary coverage which doesn’t incorporate monetary value for your items. However, there are claim policies by each mover regarding the provision of a cover. Visit the company’s website to review these policies and familiarize with additional coverage.


  • Please note, according to Workers Compensation and employee safety issues, all of our movers must wear shoes at all times. Miracle Movers cannot be held responsible for soiled carpets or floors due to inclement weather.

Every relocation is associated with a unique experience. However, the company will give their clients accurate time estimations for the duration of the whole process. The period also depends on the number of crew members deployed and the size of your home. Besides, the distance between the new location and the current residence will affect the time needed to complete the process.

Usually, an average relocation takes the following lengths of time:

  • 2 to 4 hours for a single bedroom apartment with a two-member-crew
  • Between 4 and 6 hours for a double or triple bedroom condominium with two members of a crew
  • Between 5 and 8 hours for a double or triple bedroom house with three crew members
  • 7 to 10 hours for a 4 or 5-bedroom house using a three-member-team

These hourly estimates can be reduced when you prepare early. The mover can add extra team member in relocation that need a two-member team. When there are extreme weather changes and poor roads, the relocation will take some extra time to complete.

Supplies are wrapped in protective blankets or slides to guarantee safety during transportation. Prices of these materials are incorporated in the initial agreement. Notify the mover in advance if particular items require extra handling. This notification will help the mover in making early arrangement for an efficient relocation.

The do-it-yourself option is cost-effective. If you need expert assistance for packing, or when fragile items are involved, seek professional service. Consider prior arrangements with the service provider for enough planning. The mover will give their service based on hourly rates. Always check the company’s website to know the chargeable rates for packing.

It is critical to email the moving company a comprehensive list of all your supplies. The records help them organize the size of trucks and packing materials needed for the relocation. Avail the list early enough to the company. The trucks’ sizes usually range from 16 feet to 26 feet. The most massive truck is often assigned to at least a two-bedroom house. At times, the mover might be required to make extra trips depending on the number of items involved. In such cases, there are no additional costs.

Depending on personal needs, the mover will supply materials that will aid the packing process. Such materials incorporate boxes, tapes, wraps, and so on. These materials are provided at reasonable prices. However, they cannot be purchased by the public, but only those clients who have booked the company’s service. The company can provide its crew to help in packing your belongings. If you are in need of packing assistance, inform the expert early so that the process can be accomplished on time.